Healthwatch Salford < Go back

How?

• Gather views and understand the experiences of the public.

• Make people’s views known.

• Promote and support involvement of people in the commissioning, provision and scrutiny of care services. Recommend investigation or special review of services via Healthwatch England or the Care Quality Commission.

• Provide advice and information (signposting) about access to services and support in making informed choices.

• Make the views and experiences of people known to Healthwatch England (and other local Healthwatches), providing a steer to help it carry out its role as national champion.

• Support access to independent NHS Complaints Advocacy.

Why?

• Encouraging and empowering local people, especially those who are most marginalised or vulnerable, to have more control in their lives and to influence the organisations that affect them will improve both well-being and local services.

What difference does it make?

• Healthwatch Salford is able to carry out its statutory functions.

• Healthwatch Salford has a broad knowledge of the diversity of views of local people, including marginalised and vulnerable people.

• Healthwatch Salford is an influential, independent body that identifies and progresses issues that are priorities for Salford people, champions quality and provides consumers with a strong voice.

• Healthwatch Salford provides information which can inform local commissioning and service provision.

• Healthwatch Salford brings about change by using a range of initiatives to exert public influence to positive effect.

• Health and social care services are demonstrably influenced by the impact of the customer voice coordinated through Healthwatch Salford, and measurable outputs in service improvement can be evidenced.

• The relevant monitoring and scrutiny bodies have raised awareness of the priorities and concerns of local people.

• A significant and growing number of Salford residents receive advice / guidance / support from the appropriate source.