Complaints, Comment and Compliments

It is important that Unlimited Potential is accountable to those people and organisations with which it works. One way for this is to give you a chance to express your feelings and views about any part of our work. You should be confident that your compliment, comment or complaint will be dealt with effectively. 

Compliments, comments and complaints are a chance to help Unlimited Potential to learn what does and does not work, and to improve our quality and effectiveness. 

We welcome constructive compliments, comments and complaints. We aim to listen to them and to take them seriously and with respect. We are committed to dealing with them thoroughly, fairly and effectively because this makes things better for other people and lets us learn from experience and then improve. 


To make a compliment, comment or complaint, please contact us as soon as possible – details below. 

You will not lose any right to the services of Unlimited Potential because of making a comment or complaint about us, and you will be treated with respect. If any victimisation, harassment or any other form of ‘come back’ were to occur, it will be treated as a disciplinary matter. 

Everyone is expected to treat others with respect. Unlimited Potential reserves the right to refuse to accept a comment or complaint where it is clearly vexatious, malicious or motivated by discriminatory attitudes or where anyone is threatened, harassed or abused. Any such abuse, harassment, threat or disrespectful behaviour will be treated as unacceptable and may lead to the restriction, suspension or withdrawal of our services.

To see a copy of our organisations Comments and Complaints Policy click here.